Returns & Exchanges

At The Ethical Silk Company, we want you to be completely satisfied with your sustainable luxury purchase and offer a 30-day window for returns or exchanges on all unworn items. Each piece must be returned in its original packaging with all tags attached to ensure we maintain our commitment to ethical quality standards.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Carefully fold your silk items and place them back in their original eco-friendly packaging, ensuring all labels and tags remain intact.

3

Ship to Our Studio

Affix the provided return label to your package and drop it off at your nearest authorized carrier location, keeping a copy of your tracking receipt.

4

Quality Inspection & Refund

Once our team receives and inspects the item to ensure it is in original condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing